PRIVACY POLICY
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Welcome to Del Vachya.
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Del Vachya values your privacy and the protection of your personal data. This privacy policy
describes what information we collect from you, how we collect it, how we use it, how we obtain
your consent, how long we keep it in our databases and, if necessary, with whom we share it.
By visiting the website and purchasing the products, you are accepting the practices described
in this privacy policy.
Your use of the website and purchase of the products are also subject to
our terms and conditions.
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This privacy policy may change from time to time. Your continued use of the website after we
make changes is deemed to be acceptance of those changes, so please check the policy
periodically for updates. This privacy policy has been prepared and is maintained in accordance
with all applicable national and international laws and regulations and, specifically, with the
Swiss data protection regulations and the GDPR (General Data Protection Regulation - European
Regulation).
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1. GENERAL INFORMATION
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The personal data of the users that are collected and processed through the website:
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Will be under responsibility and in charge of:
• Del Vachya.
(Hereinafter referred to as “Del Vachya”).
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2. TYPES OF INFORMATION GATHERED
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The information we collect from our users and customers helps us to provide our products
effectively and to personalise and continually improve the user experience on the website.
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These are the types of information we collect:
Information You Give Us. You provide information when you search, read and view content,
purchase our products and/or communicate with us through our contact information or our
contact forms. As a result of those actions, you might supply us with the following information:
• First and last name
• Email address
• Phone number (includes WhatsApp number)
• Address (shipping purposes)
• Any additional information relating to you that you provide to us directly or indirectly
through our website or online presence such as ‘cookies’.
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Del Vachya will not collect any personally identifiable information about you unless you provide
it.
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Information Collected Automatically:
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By accessing and using the website you automatically
provide us with the following information:
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• The device and usage information you use to access the website
• Your IP address
• Browser and device characteristics
• Operating system
• Referring URLs
• Your location
If you access the website through a mobile phone, we will collect the following information:
• Mobile device ID
• Model and manufacturer
• Operating system
• Version information
• IP address
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Payment Information:
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Your payment data will be processed by the payment processors
available on this website (Wix Payments), which will process and store your data securely and
for the sole purpose of processing the purchase of products (original artwork, limited edition
prints and prints).
Del Vachya reserves the right to contract any payment platform available on
the market, which processes your data for the sole purpose of processing the purchase of
products.
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View the Wix Payments privacy policy here:
• https://www.wix.com/about/privacy
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GOOGLE Analytics:
We use Google Analytics provided by Google, Inc., USA (“Google”). These
tool and technologies collect and analyse certain types of information, including IP addresses,
device and software identifiers, referring and exit URLs, feature use metrics and statistics, usage
and purchase history, media access control address (MAC Address), mobile unique device
identifiers, and other similar information via the use of cookies. The information generated by
Google Analytics (including your IP address) may be transmitted to and stored by Google on
servers in the United States. We use the GOOGLE Analytics collection of data to enhance the
website and improve our service.
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Please consult Google's privacy policy here:
• https://policies.google.com/privacy
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Facebook Pixel:
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Our website uses the Facebook Pixel. Through the Facebook Pixel, we can collect
user information for different purposes. We use the Facebook Pixel for the following purposes:
• Collect statistics about our website (for example, the number of users who visited a
page).
• Collect information about how you interact with our website (for example, whether
you opened or followed links contained in them).
• Personalise online services and marketing communications.
• Tailor advertisements to users and optimise advertising campaigns.
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The information collected through the Facebook Pixel will be collected and stored by Facebook
and will be treated in accordance with its privacy policy. The information we collect through the
Facebook Pixel does not personally identify the user and will never be used for purposes other
than those contained in this privacy policy and Facebook's privacy policy.
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Please consult Facebook's privacy policy here:
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• https://www.facebook.com/privacy/explanation
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Social Media:
On our website, you will find links and functions linked to different social networks,
in which you can share your information.
It is advisable to consult the privacy policy and data protection of each social network used on
our website.
• Facebook: https://www.facebook.com/privacy/explanation
• Instagram: http://instagram.com/about/legal/privacy/
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3. HOW LONG WE KEEP YOUR DATA
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Personal data provided by users and customers through the website will be retained for as long
as necessary for the delivery of the products. Del Vachya may be allowed to retain personal data
for a longer period whenever the user has given consent to such processing, as long as such
consent is not withdrawn. Furthermore, Del Vachya may be obliged to retain personal data for
a longer period whenever required to do so for the performance of a legal obligation or upon
order of an authority. Once the retention period expires, personal data shall be deleted.
Therefore, the right to access, the right to erasure, the right to rectification and the right to data
portability cannot be enforced after expiration of the retention period.
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4. HOW WE USE YOUR INFORMATION.
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In general, we use the information we collect primarily to provide, maintain, protect and
improve our current website and products. We use personal information collected through our
website as described below:
• Identify you as a user in our system.
• Process payments.
• Deliver the products (original artwork, limited edition prints, and prints).
• Manage returns and refunds.
• Improve our products, website, and how we operate our business.
• Understand and enhance your experience using our website and products.
• Respond to your comments or questions through our support team.
• Send you related information, including confirmations, invoices, technical notices,
updates, security alerts, and support and administrative messages.
• Communicate with you about upcoming events, offers, and news about products and
services offered by Del Vachya and our selected partners.
• Marketing purposes of Del Vachya.
• Link or combine your information with other information we get from third parties to
help understand your needs and provide you with better service.
• Protect, investigate and deter against fraudulent, unauthorised, or illegal activity.
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5. HOW DO YOU GET MY CONSENT?
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By placing an order, contacting us through the contact forms or our contact information and
providing us with personal information to contact you, you consent to our collection, storage
and use of your information on the terms contained in this privacy policy. You may withdraw
your consent by sending us your request via the contact information or the contact page. You
can withdraw your consent by sending us your request via the contact information or the contact
page.
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6. HOW WE SHARE INFORMATION
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The personal information of our customers and users is an important and fundamental part of
our business. Under no circumstances will we sell or share information with third parties that
has not been previously authorised by the user, customer or owner of the personal data. We
share user and customer information only and exclusively as described below.
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Third-Party Service Providers.
We use the services of third parties to perform certain functions
on our behalf and through our website and services. Examples include processing payments (Wix
Payments), building and hosting the website, delivering products (shipping companies), sending
emails, analysing data (Google Analytics), creating ads (Facebook, Google), providing marketing
assistance, and delivering search results and links.
These third-party services and tools may have access to personal information needed to perform
their functions, but may not use that information for other purposes. Information shared with
these third-party services will be treated and stored in accordance with their respective privacy
policies and our privacy policy.
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SMS text messages:
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We use SMS text messaging, to send different types of messages such as
notifications about your order or special content such as offers on our products. By placing an
order and opting to receive our SMS messages, you agree to these terms and conditions.
By entering your phone number on the checkout form and subscribing through our subscription
form, you consent to our sending you SMS text notifications (order notifications, including
abandoned cart reminders) and offers for our products. Please note that your consent to opt-in
or opt-out of receiving these messages is not a condition of any purchase on our website. Your
phone number, name and purchase information will be shared with the SMS marketing platform
we use. This data will be used to send you targeted marketing messages and notifications. When
sending text messages, your phone number will be shared with our applicable text messaging
carrier for the purpose of fulfilling the sending and delivery of messages.
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If you wish to unsubscribe from receiving marketing text messages and notifications, please
reply with STOP to any SMS message sent by us. You understand and agree that alternative
methods of unsubscribing, such as the use of alternative words or requests, will not be
considered a reasonable means of unsubscribing. Message and data usage fees may apply.
If you have any questions, you may contact us for more information.
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Business Transfers:
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In the event that Del Vachya creates, merges with, or is acquired by another
entity, your information will most likely be transferred. Del Vachya will email you or place a
prominent notice on our website before your information becomes subject to another privacy
policy.
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Protection of Del Vachya and others:
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We release personal information when we believe release
is appropriate to comply with the law, enforce or apply our terms and conditions and other
agreements, or protect the rights, property, or safety of Del Vachya, our users or others. This
includes exchanging information with other companies and organisations for fraud protection
and credit risk reduction.
With Your Consent. Other than as set out above, you will receive notice when personally
identifiable information about you might go to third parties, and you will have an opportunity
to choose not to share the information.
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Anonymous Information:
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Del Vachya uses the anonymous browsing information collected
automatically by our servers primarily to help us administer and improve the website. We may
also use aggregated anonymous information to provide information about the website to
potential business partners and other unaffiliated entities. This information is not personally
identifiable.
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Email Address:
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The email address that you supply to us for purposes of receiving our email
communications will never be rented or sold to a third party.
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7. PROTECTING YOUR INFORMATION
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We work to protect the security of your information during transmission by using Secure Sockets
Layer (SSL) software, which encrypts information you provide through the website. If
transactions are processed on the website, transaction information is transmitted to and from
the website in encrypted form using industry standard SSL connections to help protect such
information from interception.
We restrict authorised access to your personal information to
those persons who have a legitimate purpose to know that information and to those persons
you have authorised to have access to that information. Del Vachya follows generally accepted
industry standards to protect the personal information submitted to us, both during
transmission and once Del Vachya receives it. No method of transmission over the Internet, or
method of electronic storage, is 100% secure. Therefore, while Del Vachya strives to use
commercially acceptable means to protect your personal information, we cannot guarantee its
absolute security. We will not sell, distribute, or lease your personal information to third parties
unless we have your permission or are required by law to do so.
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8. RIGHTS
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Users who provide information through our website, as data subjects and data owners have the
right to access, rectify, download or delete their information, as well as to restrict and object to
certain processing of their information. While some of these rights apply generally, others apply
only in certain limited circumstances.
We describe these rights below:
• Access and portability: to access and know what information is stored in our servers, you
can send us your request through our contact information.
• Rectify, Restrict, Limit and/or Delete: You can also rectify, restrict, limit or delete much of
your information.
• Right to be informed: Users of our website will be informed, upon request, about what data
we collect, how it is used, how long it is retained, and whether it is shared with third parties.
• Object: When we process your information based on our legitimate interests as explained
above, or in the public interest, you may object to this processing in certain circumstances.
In such cases, we will stop processing your information unless we have compelling legitimate
reasons to continue processing it or where it is necessary for legal reasons.
• Revoke consent: Where you have previously given your consent, such as to allow us to
process and store your personal information, you have the right to revoke your consent to
the processing and storage of your information at any time. For example, you may withdraw
your consent by updating your settings. In certain cases, we may continue to process your
information after you have withdrawn your consent if we have a legal basis for doing so or
if your withdrawal of consent was limited to certain processing activities.
• Complaint: If you wish to file a complaint about our use of your information (and without
prejudice to any other rights you may have), you have the right to do so with your local
supervisory authority. Users can exercise all these rights by contacting us through the
contact information or the contact page.
• Rights related to automated decision-making, including profiling: website users may
request that we provide a copy of the automated processing activities we conduct if they
believe that data is being unlawfully processed.
Users or owners of the personal information they provide through the website may exercise
these rights over their personal information at any time and without any limitation by sending
us their request through our contact information.
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9. CHILDREN’S ONLINE PRIVACY PROTECTION
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We are in compliance with the requirements of the Swiss data protection regulations and the
GDPR (General Data Protection Regulation - European Regulation), regarding the protection of
the personal data of minors. Although the website and products are available to all ages, we do
not collect any information from children under the age of 13 without the respective permission
of their parents or legal guardians. If you become aware that a child under the age of 13 has
provided us with personal information without the permission of a parent or legal guardian,
please contact us. If we become aware that a minor has provided us with personal information
without parental or legal guardian permission, we will take steps to delete that information,
terminate that person's account, and restrict access to that person's account.
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10. THIRD PARTIES
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Except as otherwise expressly included in this privacy policy, this document addresses only the
use and disclosure of information Del Vachya collects from you. If you disclose your information
to others, whether other users or suppliers on Del Vachya, different rules may apply to their use
or disclosure of the information you disclose to them. Del Vachya does not control the privacy
policies of third parties, and you are subject to the privacy policies of those third parties where
applicable. Del Vachya is not responsible for the privacy or security practices of other websites
on the Internet, even those linked to or from our website. Del Vachya encourages you to ask
questions before you disclose your personal information to others.
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11. CONTACT US
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If you have questions or concerns about this privacy policy and the handling and security of your
data, please contact us through our contact page or via the contact information below:
Del Vachya
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